Exchanges & Returns

At Ohcomfy, we aim to make sure our customers are happy with every purchase. Our products are carefully inspected to meet international production standards. Please review each product page carefully and select the correct size, colour and style. We understand that you may sometimes need to return an item or request a refund, so please read the policy below for the applicable conditions and procedures.

Returns

You may return your item(s) within 30 days from the date you received the package. To qualify for a return, the following requirements must be met:

1. The item(s) must remain in their original, unused condition, with all original packaging and labels intact.
2. A receipt or other proof of purchase must be included with the return.
3. If the item(s) are damaged or defective, please provide a detailed explanation of the issue and, where possible, photos as supporting evidence.

Please note that certain products may not qualify for return.

1. Any panties or handmade items containing customized features.
2. Clearance items or items purchased using a gift card or store credit.
3. Products with stains, perfume odors, deformation, or damaged packaging.

Refunds

You may request a refund within 30 days from the date you received the package. To qualify for a refund, the following requirements must be met:

1. If there are clear quality issues with our products, such as loose or split seams, undone hems, cut or loose elastic bands, loose or worn fastenings, and similar defects, Ohcomfy will make every effort to resolve the issue. We will provide a full refund and you will not need to return the item.
2. If the return is requested for personal reasons, our company will provide two possible solutions:

• We will refund one hundred percent of your fees if you are able to cover the return shipping cost.
• We will provide a partial refund of 20%-50% of the payment, allowing you to keep the item.

3. Defective products purchased during clearance sales or promotional discounts are eligible for a refund.

After receiving your return, we will inspect the item(s) and notify you whether your refund request has been approved or rejected. If approved, the refund will be processed and credited automatically to your original payment method within the applicable number of days determined by your card issuer. If your account information has changed, please notify us as soon as possible.

Compensation time-frame:

If you receive a refund, the cost of return shipping will be deducted from the refunded amount.

Exchanges

We only replace items free of charge when they are defective or damaged.

1. Within 60 minutes after payment, if you need to exchange a product for personal reasons, please contact us immediately at contact@ohcomfyloungewear.com and place a new order to ensure you receive the replacement promptly.
2. Within 7 business days of receiving the product, if you wish to change an item for personal reasons, please contact us at contact@ohcomfyloungewear.com and we will provide the best solution for you.

Return Shipping

To return your product

1. Please mail it to: contact@ohcomfyloungewear.com with your order number and the reason for the return/exchange, and include any relevant materials.
2. We will provide the address of the nearest warehouse and begin the return and exchange process.

You will be responsible for the shipping costs associated with returning your item(s).
Shipping fees:

1. All shipping fees are non-refundable.
2. Return shipping fees are paid by the customer.

Additional Note：

1. For any product valued over $10, consider using a traceable shipping service or purchasing shipping insurance.
2. We encourage customers to carefully review our returns and refund policy and make sure all items are eligible for return.
3. The Terms & Conditions of our Returns & Refund Policy prevail in cases of miscommunication or otherwise.

4. Parcel not received

If your parcel is marked as delivered but was not received, you should contact us with proof that you did not sign for the package, including the tracking number, post office icon & symbols, and any relevant response letters. We will then investigate where the item went.

Contact Us

If you have any questions about our refund and return policy, please contact our customer support team at contact@ohcomfyloungewear.com. One of our customer support specialists will assist you within 1 business day. Our customer support hours are Mon-Fri 9am-5pm EST. We will be happy to assist you.

Ohcomfy holds the final explanation right of this general condition.